Management Skills Certificate
As a people manager, how well do you understand your strengths and blind spots? How confident are you in giving and receiving feedback? How skilled are you at navigating disagreement and fostering inclusion, trust and collaboration?
Our Management Skills Certificate will empower you to develop and hone these skills and more, while identifying your own strategic areas for improvement. You will walk away with stronger communication skills, greater confidence, and an in-depth understanding of how to harness your greatest strengths to become a more effective and inspiring manager.
Details At a Glance
Structure: 10-module certificate program
Duration: 60 total hours (40 hours live training and 20 hours asynchronous learning)
Format: Includes a combination of live, small group instruction and independent learning
Location: Delivered at a location of your choice or virtually via Zoom or MS Teams
Cost: $8,500 + HST
*MentorU is a certified Canadian post-secondary institution and a Government of Canada approved ProServices vendor.
“This training was very relevant and useful for anyone wanting to enhance their leadership skills. Our instructor was very knowledgeable and helped us navigate through using different scenarios, examples and methods for us to learn more about others in the workplace, as well as ourselves. The lessons learned apply to real life, across all areas. I would recommend this course to anyone.”
Lily Heika
Program Coordinator, Ontario Aboriginal Housing Services
Learning Outcomes
Participants of the Management Skills Certificate will return to their workplaces energized and optimistic, equipped with important knowledge and advanced communication skills.
This program will enable you to:
Step into your role as a manager with confidence, curiosity and adaptability
Navigate difficult interactions with greater directness and empathy
Build stronger trust within your team more quickly
Foster a culture of open-mindedness and collaboration
Learning Modules
SECTION 1: Fostering a healthy and productive workplace culture
Module 1: Employee Motivation
Learn about Self-Determination Theory and the factors that contribute to employees’ motivation in the workplace, and explore how you can ensure these factors are present among your team to enhance overall performance.
Module 2: Developing a Culture of Trust in your Team
Explore what it means to share deep interpersonal trust with another person, and understand how you can foster a work environment that enables deeper trust-building within your team and organization.
Module 3: Building and Maintaining Psychological Safety
Understand the importance of fostering a psychologically safe work environment and explore the conditions that you can create to enhance the level of psychological safety within your team.
SECTION 2: Effective communication skills for managers
Module 4: Communication Styles & their Impacts on a Team
Identify your core values using the BANK Codes Communication Assessment tool and understand how they impact your communication style and preferences. Then, learn about the other basic communication styles you may encounter in your staff.
Module 5: Adapting your Communication to your Audience
Explore how you can adapt your approach to more effectively communicate with your staff. Learn strategies for effective communication with diverse groups.
Module 6: Active Listening I - The 4 Fundamental Skills
Learn about the power of active listening and explore the key skills to listen effectively in different workplace situations to support your staff and colleagues.
Module 7: Active Listening II - Applying the Skills
Put your skills to work! Apply what you learned in Active Listening I and practice adapting your communication style and using active listening skills in real-life, interactive exercises.
Module 8: Active Listening III - Case Studies: Understanding Context
Deepen your knowledge of listening skills and learn how and when to use various strategies in implementing the skills for the most effective outcome.
SECTION 3: Managing employee performance
Module 9: Handling Difficult Conversations
Learn the most effective ways to plan for and navigate difficult conversations in the workplace to ensure all parties feel seen, heard and respected.
Module 10: Effective Feedback
Explore the types of feedback that can be used in different workplace contexts and understand when to use each one in order to provide relevant, useful feedback that inspires action.
Interested in enrolling with your team?
Complete the form below and we’ll be in touch with more information!